Terms & Conditions
Our mission is to make a satisfied customer of you, by offering the highest quality merchandise at the lowest prices. Our promise to you is to be here for you when most others aren't. We want your business and we're eager to go that extra mile for you, to make you a satisfied customer.
Toll-Free Customer Service Hours
10am to 5pm Pacific Time
Tuesday - Saturday
Continental US - HomeNPatio offers free ground shipping for most orders within the 48 contiguous United States. Large or oversized items may be shipped via freight carrier. Free shipping does not apply to selected manufacturers, sale items, and oversized or special order items. When applicable, we will notify you of these charges.
Hawaii & Alaska - HomeNPatio offers standard shipping for customers in Hawaii & Alaska. We will notify you of these shipping charges after receiving your order.
Return and Refund Policy
All sales are final. No returns, refunds or exchanges.
Any product that is received damaged must be reported within 48 hours of receipt. HomeNPatio will not accept responsibility for any damages not reported within this timeframe. Upon receiving notification that your product is damaged, HomeNPatio will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product until you receive instruction from HomeNPatio. After the claims process has been completed, HomeNPatio will send a replacement fixture at no cost to you. Failure to follow this procedure may result in a charge for the free replacement item. Products received with broken glass or dented shades are not considered defective. In such a case, we will provide replacement glass or shades at no additional charge.
Any product defects must be reported within 30 days of you receiving your order. After 30 days, HomeNPatio will make every attempt to repair and/or replace your product. If you find your product to be defective, please contact Customer Service to coordinate repair and/or replacement. Please allow 3-5 business days to receive a Repair/Return Authorization. HomeNPatio will be responsible for return shipping and the shipping of the replacement product and will send you return instructions accordingly. Please do not discard the defective product until you receive instructions from HomeNPatio. Failure to return the defective product may result in a charge for the free replacement item. In addition, returned items that are found to be in working condition may not be eligible for a refund or may be subject to a restocking fee.
You may cancel an order that has not been shipped unless it is a special order or customized product. Any cancellation fees imposed by the manufacturer will be your responsibility and will be deducted from any refund. All cancellations must be confirmed in writing or email by our returns department.
Pricing or Product Description Discrepancies
HomeNPatio makes every effort to assure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be inaccurate. In such cases, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.